Account Manager - Internship

About PayXpert

PayXpert is the payments solution built to provide the best experience to any business and in every customer journey.

PayXpert is one of the most prominent Fintech companies in the payments sector. The firm offers innovative payment processing solutions, and currently services 650+ clients, including global brands.

With a wide range of payment processing services focusing on revenue optimization, BI and anti-fraud; as well as alternative payments such as WeChat and Alipay, PayXpert leads the way in payment innovation!

We are invested not only in our clients, but in our employees as well! We believe in equal employment opportunity, a culture built around gender-balanced development opportunities of our professionals, a flexible and healthy working environment, and general equality in the workplace.

PayXpert is part of Societe Generale Group.

The role

As part of the Operations Department, you handle the overall relationship with your customers' portfolio. You work with e-commerce, retail merchants, and resellers from diverse European countries and industries.

Your mission is to ensure our customers' onboarding, satisfaction, and retention.

Essential Duties & Responsibilities

• Providing ongoing support to the Account Managers during the customer’s (re)onboarding process (reviewing, storing, and updating information/documentation on CRM and KYC Library).
• Supporting Account Managers in drafting Change Forms, Termination Letters, and all other supporting documentation related to the onboarding, monitoring, and termination processes.
• Ensuring swift digital signature of contractual documents with our customers (drafting, sending, collecting, and saving them)
• Monitoring customers’ expired documents (ID, POA, PCI DSS doc, etc.) and contacting the customers to collect, verify and store updated documents.
• Reorganizing and keeping our KYC Library up to date.
• Completing test purchases, saving, and sending screenshots/proof of evidence to our Acquirers.
• Supporting the Account Management team with the maintenance of our tools (e.g. website monitoring, CRM, etc.)

Preferred candidate profile:

Requirements

We are looking for someone proactive, with common sense, and as passionate about sales as about customer care. As a colleague, you are organised and value teamwork, ownership, and self-improvement. You want to grow and be part of a fun and international team chasing ambitious goals. You are curious, you like innovation, and you are not

afraid of change.

Education

• College student / Bachelor’s degree in Sales, Business, Management, Innovation, Technology, Communication, etc.
• Internship via university, business school is a mandatory requirement.
• You have excellent interpersonal and communication skills in English + Spanish or French (writing and

speaking).

Job Experience

• Previous experience in or exposure to the Payment industry (fintech, bank, PSP, gateway, acquirer, etc.) is a strong plus.

• Candidate must be currently located in Barcelona.

Do you want to join and be at the forefront of innovative Fintech Technologies Immerse yourself in a multicultural and dynamic environment?

We offer

Hybrid Model 🏠

Career Development and growing in a International Environment between UK & France & Spain🚀

Free fruits & Coffee in the office 🍏

Great management & communication: you will find transparency, honesty, and open communication all over the organization plus Team buildings & Workshops 💨

Challenging projects: With us, you will have the chance to participate in a variety of technical challenging projects amongst passionate and skilled colleagues 📩

Free languages courses: learn Spanish, French or improve your English skills through online classes or online platform🎓

Events: we do believe in the importance of meeting our colleagues in an informal and natural environment to build connections between UK & France & Spain. Please take part on our awesome BBQs, Afterworks, Carnival Events…🌏

Easy Apply!

We believe in equal employment opportunity, a culture built around gender-balanced development opportunities for our professionals, a flexible and healthy working environment, and general equality in the workplace.

The personal data collected is intended for PAYXPERT and used to process your application with a view to possibly offering you an employment contract. It is intended for use by the departments responsible for recruitment. This information will be kept for a maximum of 2 years if your application is not successful. In accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data, you have the right to access, rectify, delete, portability and limit the Processing of Data concerning you. You may also, for legitimate reasons, object to the Processing of your Data. You may exercise your rights by contacting our DPO at the following address gdpr@payxpert.com or at the following postal address Av. Diagonal 440, 08037 BARCELONA, SPAIN. For more information on the Processing of your Personal Data by PAYXPERT, please consult our privacy policy available on our website at the following address: https://www.payxpert.com/privacy-policy/.