Account Manager - AM

About PayXpert

PayXpert is the payments solution built to provide the best experience to any business and in every customer journey.

PayXpert is one of the most prominent Fintech companies in the payments sector. The firm offers innovative payment processing solutions, and currently services 650+ clients, including global brands.

With a wide range of payment processing services focusing on revenue optimization, BI and anti-fraud; as well as alternative payments such as WeChat and Alipay, PayXpert leads the way in payment innovation!

We are invested not only in our clients, but in our employees as well! We believe in equal employment opportunity, a culture built around gender-balanced development opportunities of our professionals, a flexible and healthy working environment, and general equality in the workplace.

PayXpert is part of the Societe Generale Group.

The Account Managers team is comprised of driven individuals who are deeply motivated to exceed client expectations. We thrive on the challenges presented by diverse client needs and are dedicated to delivering innovative solutions. We value teamwork and believe in leveraging each team member's unique strengths to achieve outstanding results. Diversity is at the heart of our team. We embrace and celebrate different backgrounds, cultures, and experiences that our team members bring, fostering an inclusive environment where everyone feels valued and respected. Moreover, we are committed to providing opportunities for individuals to enhance their skills, stay informed about industry trends, and foster personal growth. If you are seeking a role that offers not only the excitement of building and nurturing client relationships but also a supportive and growth-oriented work environment, we invite you to join us!

As an Account Manager in PayXpert you will...

Overview our portfolio of e-commerce and retail merchants and resellers from various European countries and industries. Your mission is to lead a portfolio of merchants, ensuring our customers’ efficient onboarding, satisfaction, retention, and revenue growth.

The role

As part of the Operations Department, you handle the overall relationship with your customers' portfolio. You work with e-commerce, retail merchants, and resellers from diverse European countries and industries.

Your mission is to ensure our customers' onboarding, satisfaction, and retention.

Essential Duties & Responsibilities:

Client Relationship Management:

• Build and maintain strong, long-term relationships with clients.
• Serve as the primary point of contact for clients, ensuring their needs and expectations are met.
• Conduct regular client meetings to review account performance and address any issues or concerns.

Customer Support:

• Provide exceptional customer service by promptly responding to client inquiries and resolving issues.
• Assist clients with technical issues related to payment systems and escalate complex cases to technical teams when necessary, in collaboration with Front Line support team.

Account Growth and Development:

• Identify opportunities for upselling and cross-selling additional products or services.
• Develop strategies to expand the usage of payment solutions within existing client accounts.
• Work with the sales team to acquire new clients and grow the client base.

Performance Monitoring:

• Monitor and analyze account performance metrics to ensure targets are met or exceeded.
• Prepare regular reports on account activity, performance, and profitability.
• Identify and address any issues or risks that could impact account performance.

Contract Management:

• Manage contract renewals and negotiate terms with clients to ensure favorable agreements.
• Ensure all contracts are up-to-date and comply with company policies and industry regulations.

Feedback Collection:

• Gather and act on client feedback to continuously improve the account management process and customer satisfaction.
• Relay customer feedback to relevant departments to enhance payment solutions and services.

Collaboration and Communication:

• Collaborate with internal teams (e.g., product development, customer service) to ensure a seamless client experience.
• Communicate effectively with internal and external stakeholders to align on goals and expectations.
• Keep abreast of industry trends and best practices to provide clients with the most relevant information and solutions.

We offer

• Remote Model
• Team buildings & Workshops
• Permanent Contract
• Challenging projects: With us, you will have the chance to participate in a variety of technical projects amongst passionate and skilled colleagues
• Free languages courses: learn Spanish, French or improve your English skills at your disposal
• Learning Solutions According to your needs
• Events: we do believe in the importance of meeting our colleagues in an informal and natural environment to build connections between UK & France & Spain. Please take part on our awesome engagement events…
• Referral Bonus
• Health Insurance Perk
• 38h working hours per week

Preferred candidate profile

Education

• Bachelor’s degree in business administration, Finance, Marketing, or a related field.
• Fluency in French/Spanish and English.

Job Experience

• Proven experience in account management, sales, or customer service, preferably within the payment industry.
• Demonstrated ability to manage key accounts and drive business growth.

Industry Knowledge:

• Understanding of the payment industry, including e-commerce, payment gateways, POS systems, and financial technology.
• Familiarity with industry regulations, compliance requirements, and best practices.
• Awareness of market trends, competitive landscape, and emerging technologies in the payment sector.

Skills:

• Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
• Problem-solving abilities to diagnose and resolve client issues effectively.
• Strategic thinking to identify opportunities for account growth and development.
• Analytical skills to monitor account performance and make data-driven decisions.
• Negotiation skills to manage contract renewals and secure favorable terms.
• Proficiency in CRM software and other account management tools.

Technical Proficiency:

• Understanding of payment processing technologies and systems.
• Ability to collaborate with technical teams to address client needs and resolve issues.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

Personal Attributes:

• Strong customer focus and commitment to delivering exceptional service.
• High level of integrity and professionalism.
• Ability to work under pressure and manage multiple priorities.
• Adaptability and willingness to stay updated with industry changes and advancements.

Do you want to join and be at the forefront of innovative Fintech Technologies Immerse yourself in a multicultural and dynamic environment?

We believe in equal employment opportunity, a culture built around gender-balanced development opportunities for our professionals, a flexible and healthy working environment, and general equality in the workplace.

The personal data collected is intended for PAYXPERT and used to process your application with a view to possibly offering you an employment contract. It is intended for use by the departments responsible for recruitment. This information will be kept for a maximum of 2 years if your application is not successful. In accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data, you have the right to access, rectify, delete, portability and limit the Processing of Data concerning you. You may also, for legitimate reasons, object to the Processing of your Data. You may exercise your rights by contacting our DPO at the following address gdpr@payxpert.com or at the following postal address Av. Diagonal 440, 08037 BARCELONA,SPAIN. For more information on the Processing of your Personal Data by PAYXPERT, please consult our privacy policy available on our website at the following address: https://www.payxpert.com/privacy-policy/.